Safety and conduct
Complaints Process
How to raise a complaint and what happens next.
Version: Draft for review
Placeholder wording. This document is a draft prepared for review by a qualified legal practitioner. It does not constitute legal advice and is not a final, binding agreement.
1. Raise it
Report a specific vacancy using the Report Listing link, report a conversation from within the message thread, or email complaints@hirezimbabwe.co.zw for anything else.
Tell us what happened, when it happened, who was involved, and attach any evidence.
2. Acknowledgement
We aim to acknowledge every complaint within two working days and to give an initial response within ten working days. Complaints involving suspected fraud or a safety risk are prioritised.
3. Investigation
Our safety team reviews the report, may contact both parties, and may temporarily suspend a listing or account while the review is under way.
4. Outcome and appeal
We will tell you the outcome and what action, if any, was taken. If you are unhappy with the outcome you may ask for a review by a senior member of the team.